Privacy Policy

Overview

Zookpit provides a platform that helps people connect with participating local service professionals. This Privacy Policy explains how information is collected, used, disclosed, and protected when you use zookpit.com or communicate with Zookpit.

Information we collect

We may collect information you provide directly, including your name, mobile phone number, email address, service address or ZIP code, city and state, service request details, scheduling preferences, professional or business information, service areas, licensing details, and communication preferences.

We may also collect technical information such as browser type, device information, IP address, referring pages, pages viewed, and similar usage information used to operate, secure, and improve the service.

How we use information

• To receive, process, and respond to service requests.
• To connect customers with participating service professionals.
• To operate professional accounts and send opted-in service opportunities.
• To provide confirmations, scheduling information, status updates, and support.
• To prevent abuse, troubleshoot issues, secure the service, and improve Zookpit.
• To comply with legal, regulatory, tax, fraud-prevention, and safety obligations.

Cookies and tracking

Zookpit may use cookies, local storage, and similar technologies that are necessary to operate the website, remember preferences, maintain security, prevent abuse, and understand how the site is used. We may also use analytics tools to measure visits, page usage, referral sources, device or browser information, and similar performance data so we can improve the service.

You can control or delete cookies through your browser settings. Blocking certain cookies or storage technologies may affect some website features. Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

Service-request disclosures

When needed to respond to or fulfill a service request, we may disclose relevant request information to participating service professionals. Those professionals are independent businesses and may have their own privacy practices once you interact with them directly. We do not authorize service professionals to use information received through Zookpit for unrelated marketing.

SMS and mobile information

SMS consent is optional. If you opt in, Zookpit may send non-marketing text messages related to your service request, professional account, local service opportunities, confirmations, scheduling, or service-status updates. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service providers and vendors

We may use vendors that help us host the service, send communications, prevent fraud, provide customer support, process data, and maintain infrastructure. They receive information only as reasonably necessary to perform services for Zookpit and are not permitted to use SMS opt-in data for their own marketing.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described above, to maintain business and compliance records, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.

Your choices

You may decline SMS consent and still submit a service request or professional application. You may opt out of SMS at any time by replying STOP. For help with privacy questions or requests, contact Zookpit at support@zookpit.com.

Children

Zookpit is not intended for children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above identifies the current version. Material changes will be reflected on this page.

Contact and legal operator

Zookpit is operated by BERESHIT SERVICES LLC, 251 West 85th Street, New York, NY 10024. Email: support@zookpit.com. Phone: +1 (945) 292-1681.

Privacy questions may be sent to support@zookpit.com.